FAQ's

Frequently Asked Questions.
 
Q: Can I speak to a Sales Assistant for advice on my purchase? Tel: 01768 899659 
A: Yes! Monday - Saturday 9-am - 5pm, we are a small family business here to help.
 
Q: How do I know that you have received my order?
A: We will e-mail conformation of your order.
   
Q: Can I place my order over the phone?
A: Yes! Our Sales Line is open Monday - Saturday 9-am - 5.00pm.
 
Q: How can I pay for my order?
A: We are pleased to accept Paypal, all credit/debit cards and we accept payment by Cheque. Or Over the phone.
 
Q: How safe are my payment details?
A: Your details are totally safe with Paypal.    
 
Q: How quickly will my order be sent?
A: We will make every effort to send items within the time stated usually less than 28 days. In the unlikely event of an item being out of stock or delayed, we will notify you immediately to ensure that our revised delivery date is acceptable.

Q: How do I make a return?
A: We are sure that you will be delighted with your purchases. However, if your order is faulty and you wish to return an item, please inform us by e-mail or phone within seven days of receipt.
 
We advise that you send your package by recorded delivery as we can not be held responsible for any items lost or damaged during return to us.
 
The cost of return will be borne by the customer unless the item is deemed to be faulty by ourselves.

We cannot refund products without the original packaging or products that have been altered in any way.
 
Q: Can I have my order delivered to a different address?
A: Yes! Just let us know at the time of ordering.